Last Updated: January 31, 2019

Privacy Policy

We at 2nd Address, Inc. (“2nd Address”, “us”, “we, or “our”) know you (“you” or “your”) care about how your personal information (“Personal Information”) and financial related information (“Financial Information”) is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). To be clear, by “Personal Information” we mean information about you that is personally identifiable, like your name, physical address, email address and phone number, as well as other non-public information that is associated with this information. Financial Information is information related to your bank accounts (such as credit card numbers). Together, Personal Information and Financial Information are referred to as “Information”.

By using or accessing our website (“Website”), or any of our other products or services, (collectively, the “Service”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your Information in the following ways.

Remember that your use of Service is at all times subject to the Terms of Service which incorporates this Privacy Policy.

Information We Collect

2nd Address collects only the following types of information:

Account and Registration Information

We collect information when you sign up for a Service account – as a guest or a host - such as your name and email. In addition, if You provide us with your account log-in credentials for any of your social media accounts (such as Your Google log-in info), or otherwise sign in to the Service through a third party site or service, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with, and that Third Party Account Information transmitted to the Service is covered by this Privacy Policy.

User Submitted Content

We collect any other information you submit to the Service – including information that you submit for publication such as via our commenting system platform, ‘user name’ and city/country of location.

Other Information Collected from Your Use of the Website (Like “Cookies”)

Whenever you interact with the Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you are using to access the Service, and the page or feature You requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in the Service are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.

Our advertising partners may also transmit cookies to your browser or device, when you click on ads that appear on the Service. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we are not responsible for their privacy policies and practices.

We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Service – for example, this data can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service interesting to as many users as possible.

Information Collected From Other Websites and Do Not Track Policy:

Through cookies we place on your browser or device, we may collect information about your online activity after you leave the Service. Just like any other usage information we collect, this information allows us to improve the Service and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that You do not wish such operators to track certain of your online activities over time and/or across different websites. The Service do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the Service and after you leave the Service.

How We Use Your Information

2nd Address uses your information as follows:

  • To provide you with the features, functions and benefits of the Service – such as publishing comments You post to our commenting system platform.
  • To help us internally operate and maintain the Service (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).
  • To enhance, improve and further develop the Service (such as, creating new features or functions, refining the user experience, increasing the technical performance of our services, etc.).
  • We will use your contact information to provide you with notices related to your use of the Service (such as to help verify rental bookings, help handle disputes between guests and hosts, account notifications and legal notices).
  • We will use your contact information (such as, your email address) to provide you with promotional and marketing emails. You can opt-out by following the instructions set forth in the email (usually near the bottom).
  • To help personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you access the Service).
  • And for the other purposes referenced in the “Who We Share Info With” section below.
Who We Share Information With

We neither rent nor sell your Information in personally identifiable form to anyone. We may share your Information with third parties – but only as described in this section:

With Your Consent

We will share Information with Your consent. For example, Information you post to our commenting system platform will be published to the general public. In addition, information you intend to transmit to any other guest or host will be so transmitted. The functionality of the Service will make it clear when You are about to share information in this manner – and the audience it will be disclosed to.


We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to You. In the course of providing such services, these third party providers may have access to Your information. But, they are only authorized to use or disclose Your information in connection with providing us with their services. For example, we engage a third party to help us process payments.

Business Transfers

We may choose to buy or sell the assets of 2nd Address, Inc. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, your information could be one of the assets transferred to or acquired by a third party.

Protection of 2nd Address and Others

We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order or governmental request; enforce or apply our Terms of Service; detect and handle payment fraud, or otherwise to protect the rights, property, or safety of 2nd Address, our employees, our users, or others.

California Residents


What You Can Do to Your Information

Deleting Your Account

You can delete Your account by emailing customer support at Please write the following in the subject heading: “Privacy Policy Inquiry”. Notwithstanding the foregoing, if you have outstanding rental or payment related obligations you cannot cancel your Service account.

Limitations on Deletion

In the event of an account deletion - We will delete Your private information (although it may be retained on backup servers for administrative and technical purposes only). Information and content You submitted publicly, or to a limited audience, may be retained by Us indefinitely - and We may continue to publish and use it as allowed hereunder. Even if We delete information – We may continue to retain and use it in an anonymized (meaning data that does not specifically identify You).

Laws and Regulations

We may also retain your Information to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.

Opting-Out of Our Emails

If you don’t want to receive marketing email communications from us such as offers, updated and newsletters – you may simply opt-out of receiving such communications by following the instructions included in each such email (usually a link near the bottom of the email). You must be willing to accept emails with respect to Service notifications (such as to confirm rental bookings).

The Location of Your Information

While your Information is in our possession, it will be stored at hosting facilities located in the USA. These facilities are either operated by 2nd Address or our third party providers. By using the Service you are consenting to have your Information stored, transferred and processed in the USA.

The Security of Your Information

2nd Address takes reasonable precautions to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices.

If we learn of a security systems breach, then we may attempt to notify you via email or by a posting on your Service account page - so that You can take appropriate protective steps. By using the Service you consent to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at Please write the following in the subject heading: “Privacy Policy Inquiry”.

In addition to the security measures referenced above, your Service account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

Protecting Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If You are under 13, please do not attempt to register for the Service or send any personal information about Yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If You believe that a child under 13 may have provided us personal information, please contact us at Please write the following in the subject heading: “Privacy Policy Inquiry”.

Changes to This Policy

This Privacy Policy was last changed on the date set forth at the top of the policy. We’re constantly trying to improve the Service, so we may need to change this Privacy Policy from time to time as well, but we will alert You to changes by placing a notice on the, by sending you an email, or providing a notification through your Service account. In addition, We will also edit the date at the top of this policy to reflect the date of the changes. If you use the Service after any changes to the Privacy Policy have been posted, you agree to all of the changes. Unless we have your express consent to the contrary, use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected (meaning – Privacy Policy changes will not be retroactive without your express consent).

Contacting Us

If You have any questions or concerns regarding our privacy policies, please send us a detailed message to OR 2nd Address, Inc., 703 Market Street, 18th Floor, San Francisco, CA 94103 (ATTN: Privacy). Please write the following in the subject heading: “Privacy Policy Inquiry”