“encantada el trato de Emery insuperable”
“I stayed at Emey's place for about 3 months alongside my mother who helped me move in. In summary, our check-in was abysmal, primarily due to the filthy state of the property, but after we cleaned up, the rest of the stay was very good. Upon landing in SFO and calling Emey, she told me that she would not be able to meet us for check-in and would leave the key under the doormat. After unlocking the door and entering the place, we were greeted by a very dirty apartment. The floor was dusty and sticky in some parts of the kitchen, there were food stains in some kitchen cabinets, the oven plates were stained, the pillows, towels and linens smelled bad, and the towels, couch, linens, and mattress were covered in short, thick black hairs, presumably and hopefully from a pet. Emey was hard to reach that day because she was taking care of several move-ins in different properties, which compounded our frustration. When Emey finally showed up, over 4 hours later, we showed her the state of the apartment and all she did was repeatedly assuring us that everything had been cleaned. We were very puzzled by her response given the observations noted above. On the other hand, given how tired my mother was after the trip, I must admit she was quite agitated in her speech, and Emey kept her cool, which was the right thing to do. Also, despite only admitting a few food stains in the kitchen were unacceptable, Emey accepted to swap the mattress and mattress protector with those in an adjacent property, which was very accommodating and appreciated. Fortunately, during the 4 hours we were waiting for Emey to show up, we bought cleaning products, linens, towels, pillows, and couch covers. Emey also offered us clean couch covers. She was also willing to give us replacements for whatever we may request from her storage garage, but we were more comfortable buying our own. On a more positive note, the kitchen appliances were plentiful and I managed to experiment with my cooking skills (or lack thereof) more than I ever have before. The furniture is pretty solid, in particular the TV which boasts crisp sound and image. The couch, which is permanently stained and scratched, and desk chair, which is slanted forwards, are the only two which probably need replacing, but they didn't cause any major issues during our stay. The property itself is fantastic. A lot of natural light comes in throughout the day thanks to the northeast, northwest, and southwest windows. There is a lot of room for storage, which is very useful for extended stays. Last, but not least, its location is just about perfect within Mountain View. It is a very short walk to the Castro / El Camino intersection. In terms of cleanliness, because the floor is thankfully not carpeted, we managed to keep everything clean. The staircase leading to the doorway is carpeted, rather disgusting, and attracts a...”
“We stayed here for 3 months and it was perfect! The location is amazing - walking distance to so many restaurants and shops downtown! The apartment is on a quiet street and it always felt very safe. We had our dog with us and he loved the backyard area! Emey was always very prompt getting back to us if we had questions. We would definitely recommend this place, we loved our stay!”
“The location is great”
“I had a very good stay in Emey's flat. She was very kind and flexible; always available. Check in instructions were super clear. The flat was exactly as it looks in the pictures. The location for me was perfect and the area is super quiet. I would definitely come back again. Thanks Emey"”
“Emey was very helpful and always very prompt with any questions. She was eager to make her space friendly for my child. Everything in the unit worked well and the location was quiet and safe. I might suggest some updating, but only for aesthetic purposes. All in all a good stay! Thanks Emey.”
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