Duty of Care

2nd Address is committed to creating a safe and trusted community. We adhere to the strictest safety standards and vet all properties and hosts.

Benefits of Duty of Care

Our Guest Assured

Guest insurance covering personal belongings and accidental property damage up to $365,000.

24/7 Support

Multi-channel Corporate Care team available around-the-clock to assist with any need.

Secure Platform

Highest level of security in booking and payment systems to safeguard your personal data.

Safe Homes

Individually vetted homes to include safety devices (ex: smoke detectors and fire alarms).

Introducing Bellbot

Bellbot is a live chat software that answers guest questions instantly.
It’s there when you need it, gone when you don’t.

Assist in travel logistics, from check-in to departure

Alert 2nd Address Care team when there's an issue to be addressed

Recommend local restaurants, bars, and activities